Refund Policy
Refunds
We do not offer refunds or replacements if a customer enters the wrong shipping address.
We offer refunds if you meet the following conditions:
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Items must be sent back in the same condition you received them, using our return label provided by our customer service team.
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Email us at support@lanulu.com with your Name, Order Number, and a brief explanation of why you are requesting a refund.
We have a 30-day money-back guarantee with a 30% restocking fee. Once your return is received and processed, your refund will take 3–5 business days to appear in your bank account.
Do not send your purchase back to the return address on the package.
Returned to Sender
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If you provide the wrong address and your order is returned to us by the carrier, we can reship it to you for a shipping and handling fee.
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If you choose not to have it reshipped, we will refund your order minus the original shipping cost, priority processing, insurance, and a 30% restocking fee.
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In some cases, returned packages are destroyed by the carrier or lost in transit. If we do not receive the package back, we can offer a 50% store credit toward a new item.
If you provided the correct address, we will reship your order to the same address free of charge. If you wish to change the address, a shipping and handling fee will apply.
Order Cancellation
All of our products are printed on demand, specifically for each customer at the time the order is placed. Because of this, we can only cancel or modify orders within 12 hours of purchase.
Clearance Items
Clearance items cannot be returned or refunded. They may not come with original packaging, and we make no guarantees regarding their condition.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows the order was delivered.
If more than 60 days have passed since your order was received, we cannot offer a refund or replacement.
International Shipping
Customs duties, taxes, and import charges are not included in our prices. These are the responsibility of the buyer, as each country has different import regulations and tax laws.
Contact Us
📧 Email: support@lanulu.com